Robert Kocher for the Harvard Business Review:

Today, for every doctor, only 6 of the 16 non-doctor workers have clinical roles, including registered nurses, allied health professionals, aides, care coordinators, and medical assistants. Surprisingly, 10 of the 16 non-doctor workers are purely administrative and management staff, receptionists and information clerks, and office clerks.

I wonder how many of those administrative staff could be replaced by better computer systems and a smarter payer model.

Max Masnick, PhD @max

© Max Masnick. Views expressed here are mine alone.